Refund & Payments Policy

Operated by Qismat Ventures W.L.L

Effective Date: [To be set]Last Updated: [To be set]

1. Introduction

This Refund & Payments Policy governs all payments, subscriptions, and paid features offered on Make My Lesson, operated by Qismat Ventures W.L.L.

This policy applies across:

  • Web platform (direct payments)
  • Apple App Store
  • Google Play Store
  • Institutional and school plans

Billing Contact:

2. Platform-Based Purchases (Apple & Google)

If you subscribe through:

  • Apple App Store
  • Google Play Store

Then:

  • Refunds are governed by the respective platform policies
  • Make My Lesson does not control refund decisions or timelines
  • Refund requests must be submitted directly via Apple or Google
  • By purchasing through these platforms, you agree to their refund terms.

3. Direct Purchases (Web – Paddle or Equivalent)

For purchases made directly via Make My Lesson:

Eligibility

  • Subscriptions may be eligible for a refund within 7 calendar days of purchase
  • Only if the service has not been substantially used

Important Conditions

  • Once credits are used (i.e., generation occurs), refunds may be denied
  • Manual editing does not count as usage
  • AI generation (credit consumption) counts as usage

Subscriptions

  • Subscriptions can be cancelled anytime to stop future billing
  • Current billing cycles are non-refundable

Refund Processing

  • Approved refunds are issued to the original payment method
  • Transaction or processing fees may be deducted where applicable

4. Credit System (Important Clarification)

Make My Lesson operates on a credit-based system:

  • 1 credit = 1 stage generation
  • 4 credits = full teaching pack
  • 5 free credits are provided on signup
  • Paid plans include 30 credits per month

Key Rules:

  • Credits are deducted only after successful generation and save
  • Manual editing is always free
  • Regeneration counts as a new credit usage

Refund Implication:

  • Once credits are used, the service is considered partially or fully consumed
  • This may make the purchase non-refundable

5. Free Access (No Trial Billing)

  • Every user receives 5 free credits on signup
  • No payment method is required for initial access

Since free credits are provided:

  • Users are expected to evaluate the platform before purchasing
  • Refunds based on "trial expectations" may not be accepted

6. School & Department Plans

For institutional purchases:

Plans Include:

  • Department Plan (up to 5 teachers)
  • School Plan (up to 10 teachers)
  • Custom plans for 10+ seats

Refund Policy

  • These plans include a 14-day money-back guarantee
  • Refund eligibility applies only within 14 days of purchase

Conditions

  • After 14 days, plans are non-refundable
  • Each teacher account operates independently (no shared credits)

7. Child Accounts

Make My Lesson is not designed for children.

  • Accounts are intended for teachers and institutions only
  • Any purchases made are the responsibility of the account holder

8. Legal Exceptions & Consumer Rights

Nothing in this policy limits rights under applicable consumer protection laws, including:

  • Statutory refund rights
  • Billing error corrections
  • Duplicate charge disputes

9. Billing Support & Disputes

For billing-related queries:

Dispute Process

Initial Contact

Provide:

  • Account email
  • Transaction details
  • Platform used
  • Description of issue

Internal Review

We will review and may request additional information

Resolution Timeline

  • Target: within 14 business days
  • May vary for third-party platforms

Platform Authority

For Apple/Google purchases → final authority rests with the platform

Good-Faith Requirement

Fraudulent or repeated abuse of refund claims may result in:

  • Account restrictions
  • Suspension of payment privileges

10. Changes to This Policy

We may update this policy periodically.

Continued use of Make My Lesson constitutes acceptance of updates.

11. Contact Information

For payment-related questions:

Operated by Qismat Ventures W.L.L
Office 501, Building 1025, Road 3621, Block 436, Al-Seef, Kingdom of Bahrain